Find answers to common questions about our products and services
What is your shipping policy?+
We offer free shipping on orders over $100. Standard shipping typically takes 5-7 business days, while express shipping (2-3 business days) is available for an additional fee. International shipping is available to select countries. For more details, visit our Shipping Policy page.
What is your return policy?+
We offer a 30-day return policy on all unworn, unwashed items with tags attached. Items must be in original condition. Returns are free for US customers. For international returns, customers are responsible for return shipping. For more information, visit our Returns & Refunds page.
How do I track my order?+
Once your order ships, you'll receive a confirmation email with a tracking number. You can use this number to track your package on our website or the carrier's website. If you have any issues tracking your order, please contact our customer service team.
What payment methods do you accept?+
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Cash on Delivery (available in select regions). All payments are processed securely through encrypted connections.
How do I know what size to order?+
Each product page includes a detailed size guide. We recommend measuring yourself and comparing to our size charts. If you're between sizes, we suggest sizing up for a more relaxed fit. If you're unsure, our customer service team is happy to help you find the perfect size.
Do you offer international shipping?+
Yes, we ship to many countries worldwide. International shipping rates and delivery times vary by location. Customs duties and taxes may apply and are the responsibility of the customer. Check our shipping page for a complete list of countries we ship to.
Can I modify or cancel my order?+
Orders can be modified or cancelled within 2 hours of placement. After that, orders are processed and cannot be changed. If you need to make changes, please contact us immediately at hello@soladrift.com or call +1 (555) 123-4567.
Are your products sustainable?+
We're committed to sustainability and ethical production. Many of our products are made from organic or sustainable materials, and we work with manufacturers who share our values. Look for sustainability badges on product pages for more information.